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Empower your healthcare team to overcome burnout and exhaustion.

“When we put interventions in place that build teams, improve workflow and instill cultures of well-being, we deepen the connection to the human experience of care—and ultimately, impact patient satisfaction, provider satisfaction and the long-term success of health organizations.”

JENNIFER KRIPPNER
IHE Chief Experience Officer

5 Critical Steps to turn around burnout and build a thriving healthcare organization.

The journey to combat burnout and exhaustion starts with understanding the essential steps to create a supportive environment for your physicians and nurses. Our Solutions for Thriving program focuses on these five critical steps:

One: Recognizing and Addressing Burnout

Early intervention and targeted support can help prevent burnout from escalating and negativity from impacting patient care. Our solution provides tools and resources to help identify burnout and address its root causes.

Three: Communication and Empathy

Our solution emphasizes the development of communication skills, including active listening and empathetic responses to strengthen relationships between team members and promote a more collaborative, patient-centered approach to care.

Five: Building Resilience
and Wellness

It is essential to prioritize wellness among your healthcare team. Our solution offers strategies for self-care, stress management, and work-life balance, empowering physicians and nurses to build resilience and maintain their well-being despite the challenges of the healthcare environment.

Two: Positive
Organizational Design

Creating a culture of support and well-being requires strong leadership and organizational commitment. Positive organizational design helps healthcare leaders develop the skills and strategies necessary to promote a positive work environment, address the underlying causes of burnout, and foster a culture of continuous improvement.

Four: Customized Implementation Strategies

Every healthcare organization is unique, and a one-size-fits-all approach to addressing burnout is not effective. Our Solutions for Thriving system includes co-designing strategies tailored to your organization’s specific needs and challenges, ensuring the most significant impact on reducing burnout and improving the well-being of your healthcare professionals.

Successful outcomes of Solutions for Thriving

Based on a 12-month engagement that concluded March, 2023
8% reduction in nurse burnout/12 months
7% increase in recovery by nurses/12 months
7% increase in nurse thriving/12 months
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Impact patient satisfaction

“Excellent care. Listened carefully and responded in detail. Best medical interaction I’ve experienced in years.”

Build a thriving
healthcare team

“Before doing this communication work. I didn’t know if I was doing as good a job as I could be. Now, there’s no question about it.”

Measure what's
important

With the right metrics in place, we are able to get to the core of what drives the human experience in care for providers and patients. These elements are what lead to meaning, purpose, increased performance, a return to stability and new capacities for organizational growth.

Physician Engagement
Emotional Thriving
Empathy Capacity
Listening & Communication
Understanding & Caring
Resolving Grievances & Complaints
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