Creating a Culture of Excellence
Creating a Culture of Excellence addresses disruptive behaviors, which are defined as repeated, unwanted actions that humiliate, offend and/or cause distress in the recipient. These behaviors remain relatively common in medicine, and healthcare organizations often struggle to address disruptions until a crisis develops. Taking a proactive approach is essential, because disruptive behaviors are linked not only to burnout, but also to turnover, grievances, diagnostic errors, surgical mistakes, and medication errors.
System Overview
Addressing Disruptive Behaviors helps physicians, care team members, and leaders explore root causes of disruptive behaviors and deploy evidence-based tactics for de-escalating difficult conversations and avoiding disruptions altogether.
Key Outcomes
FAQs
What is the staff time commitment?
This is a two-hour session. Multiple sessions can be conducted (e.g., three sessions in a day) to reach the entire workforce of a practice, clinic, hospital unit, or department.
Who facilitates the session?
The session is facilitated by an IHE expert.
Who should attend the sessions?
This system can be conducted for approximately 20-25 participants per session, including leaders, physicians, nurses, and other care team members.
What type of CME credits apply?
Our certification encompasses Continuing Medical Education Credits (CME) in partnership with Saint Louis University School of Medicine’s Continuing Medical Education Program.
CME/CEU credits are available upon request for this system.
When can we start?
You can talk to one of our systems experts today.
Ready to get started?
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