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Train-the-Trainer

5-Day Session
CME
CEU
as requested

Train-the-Trainer is part of our signature RELATIONS® for Healthcare Transformation system and begins by identifying physician and allied health leaders who are respected by their colleagues and who support the effort to rekindle relationship-based communication tools. These leaders are then trained to train their colleague clinicians, organizational leaders and team members to establish deep and meaningful connections between themselves and with patients.

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System Overview

Physicians and allied health leaders complete a five-day training program that teaches them the RELATIONS® for Healthcare Transformation core communication curriculum and facilitation skills, including how to create a safe space for participants to express vulnerability and receive feedback. Fully trained trainers then take the program to their peers in the form of a four-hour workshop. As respected members of the medical staff and healthcare teams, internal trainers break down resistance to new concepts and drive acceptance of skill-building, even among experienced physicians and staff. In-house program leaders promote internal sustainability as they train new employees, conduct refresher courses, and pass on their skills to future leaders.

Certification

This IHE system qualifies attendees to 37.25 CME Credits

Key Outcomes

Outcomes include an evolved culture of mutual respect, safety, and teamwork. The building of resilience to meet the ever-changing healthcare environment. A restoration of joy for the practice of medicine and an enhancement of employee engagement and satisfaction, which translates into the ability to provide care excellence.
Enhanced patient outcomes
Reductions in unnecessary readmissions
An evolved culture of safety
“Our team has been transformed. This program is like no other. Truly a gift for our organization to gain the skills necessary to connect to our families.”
Dr. Adam Breslow
President, Children’s Primary Care Medical Group
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“What I’m most proud about is the consistency of our performance. I feel a profound sense of pride for our team—our frontline staff, our quality leaders, our board—the entire organization. Improving is very hard work; maintaining improvement is even harder.”
Ronald Paulus, MD
Former CEO
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“Our satisfaction scores were flat. We were trying initiatives here, there and everywhere, but we weren’t seeing sustained improvement, until we found the Institute for Healthcare Excellence.”
AMANDA LAVOIE
Director of Service Excellence, Beaumont, Troy
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FAQs

What is the staff time commitment?

Physicians and allied health leaders complete a five-day training program. Fully trained leaders take the program to their peers in the form of a four-hour RELATIONS® for Healthcare Transformation workshop. Typically, organizations train up to 25 physicians and 100 allied health caregivers a month.

Who facilitates the session?

This five-day session is facilitated by IHE experts.

Who should attend the sessions?

Physicians and allied health leaders who are respected by their colleagues and who support the effort to rekindle relationship-based communication tools.

What is the staff time commitment?
Who facilitates the sessions?
What is the staff time commitment?
What type of CE credits apply?
Who should attend the sessions?
What can we start?

What type of CME credits apply?

Our certification encompasses Continuing Medical Education Credits (CME) in partnership with Saint Louis University School of Medicine’s Continuing Medical Education Program.

When can we start?

You can talk to one of our systems experts today.

FAQs

What is the staff time commitment?
Who facilitates the sessions?
What is the staff time commitment?
What type of CE credits apply?
Who should attend the sessions?
What can we start?

Ready to get started?

Talk to one of our systems experts today.