Institute for Healthcare Excellence | Human-Centered Leadership

Human-Centered Leadership

12-Hour Session

CME

CEU

as requested

The Human-Centered Leadership system focuses on developing behavior critical to modeling, supporting, and sustaining a culture of excellence and high reliability. The creation and ability to sustain this culture depends on maintaining a respectful but uncompromising approach to behavioral accountability.

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System Overview

This system complements the vital cultural practices taught in our RELATIONS® for Healthcare Transformation program. It emphasizes a portfolio of leadership skills that nurture respect, awareness of others' strengths, open and honest communication, psychological safety, healthy team climate, alignment of engagement, and more effective team decision-making. The program provides participating leaders a chance to practice and apply all skills and concepts to their daily work.

Certification

This IHE system qualifies attendees to 10.75 CME Credits

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Key Outcomes

Outcomes include evidence-based solutions to caregiver burnout. The building of skills such as advanced communications and the sharpening of the emotional intelligence and self-awareness required for high performance. The ability to conduct relationship-centered meetings as a vehicle for creating cultural excellence. The enhancement of curiosity, inquiry and compassion when redesigning complex systems in teams. The skills to conduct positive leadership rounding and an approach to evaluating effectiveness. The development of skills that will lead to a vision that authentically accesses intrinsic motivation to accelerate compelling change.

Increased accountability

A culture of excellence & safety

Elevated clinician & team satisfaction

“Our team has been transformed. This program is like no other. Truly a gift for our organization to gain the skills necessary to connect to our families.”

Dr. Adam Breslow

President, Children’s Primary Care Medical Group

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“What I’m most proud about is the consistency of our performance. I feel a profound sense of pride for our team—our frontline staff, our quality leaders, our board—the entire organization. Improving is very hard work; maintaining improvement is even harder.”

Ronald Paulus, MD

Former CEO

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“Our satisfaction scores were flat. We were trying initiatives here, there and everywhere, but we weren’t seeing sustained improvement, until we found the Institute for Healthcare Excellence.”

AMANDA LAVOIE

Director of Service Excellence, Beaumont, Troy

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FAQs

What is the staff time commitment?

The system includes an evening dinner session followed by a one-day session the following day.

Who facilitates the session?

The evening dinner and one-day session is facilitated by an IHE expert.

Who should attend the sessions?

This system can be conducted for up to 40 organizational, department, or practice leaders.

What type of CME credits apply?

Our certification encompasses Continuing Medical Education Credits (CME) in partnership with Saint Louis University School of Medicine’s Continuing Medical Education Program.

This IHE system qualifies attendees to 10.75 CME Credits.

When can we start?

You can talk to one of our systems experts today.

(218) 212-8216

Ready to get started?

Talk to one of our systems experts today.

IHE Elevates

Human-Centered Leadership

System Overview

Certification

Key Outcomes

FAQs

FAQs

What is the staff time commitment?

Who facilitates the session?

Who should attend the sessions?

What type of CME credits apply?

When can we start?

Ready to get started?