Building Your Organization from the Middle

If you want to build a resilient, high-performing organization, start in the middle. While senior leaders set strategy and frontline employees execute, mid-level leaders are the engine that drives organizational success. They translate vision into action, create team cohesion, and cultivate the culture that determines whether people stay, grow, and thrive. Research from McKinsey & Company confirms […]
Becker’s Healthcare Podcast

Career Journey IHE’s Chief Experience Officer, Jennifer Krippner, joins the “Becker’s Healthcare Podcast.” Listen along as Jennifer discusses her career journey and how that led to IHE—along with IHE’s 2023 goals and more.
Lessons from “The Flu Game” On Healthcare Burnout and Perforance

Recently, I re-watched The Last Dance on ESPN, and was reminded how incredible Michael Jordan’s “flu game” performance was. In Game 5 of the 1997 NBA Finals, Jordan battled through a serious case of the flu and/or food poisoning to lead the Chicago Bulls to a pivotal victory against the Utah Jazz. His incredible performance in the […]
Physician and nurse burnout is crippling healthcare. Start battling back with these four steps.

Physician, nurse, clinician and healthcare leadership burnout has reached its critical level in the U.S., creating real and significant consequences on both the impacted caregivers and the essential mission of our healthcare institutions. Eliminating burnout and the subsequent exodus of talent from American healthcare organizations is essential for our clinicians and health care workforce. It […]
Raising the Bar on Healthcare Excellence

Challenge Building a culture of excellence Maintaining improvement Solution Patient-centered care Powerful research Key drivers Training Results Lower cost per episode of care Better survival rate Fewer complications Better patient safety and adherence to core measures of care Winning national recognition for overall health system performance requires a relentless pursuit of excellence. One U.S. hospital […]
Turning the Lever Down on Burnout and Turning Up Resilience, Well-Being and Joy (Part 1)

What you can do to build resilience – An individual approach The feeling that “something’s got to give” is not uncommon. According to the National Taskforce for Humanity in Healthcare (NTH) showcasing the business case for humanity in healthcare, more than 50 percent of U.S. physicians report symptoms of burnout, ranging from emotional exhaustion to […]
Turning the Lever Down on Burnout and Turning Up Resilience, Well-Being and Joy (Part 2)

What organizations can do to help build well-being in healthcare As mentioned in part 1 of this series, it’s important to distinguish between what you can do as an individual and what organizations can do to help mitigate burnout and enhance thriving. Doctors and nurses discuss difficult decisions with patients, often give bad news, and provide […]
Turning the Lever Down on Burnout and Turning Up Resilience, Well-Being and Joy (Part 3)

The cost of physician burnout and why it’s urgent to find solutions In a Harvard Business Review article, Eric Garton highlights that burnout signals a problem with the organization, not the person. In healthcare, leaders need a systemic approach to understand the joys and hassles of practicing medicine within their organization to best understand contributing […]
The Secret to Healthcare Quality (Performance) Really is Love

By Read G. Pierce, MD Faculty Member, the Institute for Healthcare Excellence The grandfather of the healthcare quality movement, Avedis Donnabedian (BMJ), is reported to have said famously that “the secret to quality is love.” On the surface, this thought seems patently naïve. In our experience leading quality, patient safety, and experience initiatives across a collective […]
Listen Well: Organizations do not Achieve Outcomes, Connected People Do

William J. Maples M.D. Timothy A. Poulton, M.D. If you have been in the workforce for a while, you have probably experienced a few types of leadership styles. If you supervise others, what style of leadership do you want to be known for? How do you inspire others? Do you listen and connect with people? […]