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Our Purpose

Humanizing Medicine
We have asked clinicians to perform and work harder with
less. To magically show compassion at every turn while
cutting costs. To be more efficient, see more patients, and
adapt to new technology.
It has created a national epidemic of burnout, fatigue and dehumanization in medicine that leaders, clinicians, departments, and institutions find themselves ill-equipped to address.
We have a moral and ethical imperative to address clinician burnout and the immense implications it has on quality, safety, patient experience and outcomes. To instill human connection, passion and joy into today’s medicine.
Long-lasting change will be the result of the effort put forth by organizational leadership to acknowledge the need for
cultural transformation.

Jennifer Krippner
Chief Experience Officer
“So often we ask our physicians and caregivers to perform at expected levels—seldom giving them the tools to meet those expectations. It is essential to our success that we give them a common framework and language to help them make connections that can improve the experience of patients and families.”
Our Approach

Our Approach
We take a holistic and integrated approach to organizational transformation, focusing on the critical levers that drive team effectiveness and business results. Our solutions are:
• People-Centered: We put people at the heart of everything we
do, designing solutions that meet the unique needs and
aspirations of individuals and teams.
• Evidence-Based: Our solutions are grounded in the latest
research and best practices from organizational psychology,
neuroscience, and adult learning theory.
• Results-Oriented: We are laser-focused on driving measurable
outcomes and business impact, partnering with clients to
define success and track progress over time.
• Scalable and Sustainable: We build internal capability and
embed new ways of working to ensure that the impact of our
solutions is sustained long after the engagement ends.
Our Expert Physician-Led Faculty and Leadership
IHE is led by experts and physician leaders who are deeply invested in the future of today’s medicine and the lives of those who practice it. Our collective experience enables us to implement systems that create the safe environments needed for the development of personal and professional well-being and growth in those who care for others—and aspire to continue caring with excellence.
Our Legacy
Confronting the Need
The Institute for Healthcare Excellence (IHE) was established in 2015 as an answer to the critical need to create evidence-based strategies and systems that would ensure the health of patients, through a focus on instilling a state of thriving in clinicians and healthcare organizations.
It has its roots in the early work of Dr. Maples that revealed clinician burnout and a lack of connection to mission and purpose was a threat to the quality of patient care, patient satisfaction, clinician retention—and to the lives of patients and clinicians themselves.
Developing the Model
In the early years, research led to the discovery of a powerful connection between personal well-being and joy in clinicians, and high-quality, safe, efficient patient care.
There was a need to develop and test models that would introduce clinicians and staff to the joy of daily practice. This would be done through the creation of systems that provided the relational skills and tools needed to thrive and effectively deliver patient-centered care.
As these systems were put into place, an amazing thing began to occur. Cultures began to change, and the patient experience needle began to move—not in just one location, but in location after location.
Sharing the Model
Interesting conversations began to take place around this transformational model and it was determined to share the work that was successfully moving clinicians, teams and organizations from a space of burnout to a space of thriving.
As IHE took shape, a national faculty of experts was gathered, incorporating diverse ideas focused on the creation of solutions and research-based approaches to optimizing individual and institutional well-being, improving culture and restoring joy to the practice of medicine.
Today, our systems continue to evolve based on research and the issues facing providers and patients in this time and space.
Hope for the Future of Medicine
Clinicians who are burned out and far from thriving are still very real in our country—perhaps now more than ever. And, there is no quick fix. The work that goes into transforming individuals, teams, organizations and cultures takes time and commitment to slow and steady growth.
Dr. Maples’ hope is that there becomes not only an awareness, but an acceptance and an adaptation from healthcare leaders at every level to take on the hard work and give their organization and each other the time needed to change healthcare for patients and providers.
His expectation is that IHE will play a key role in that transformational work.


“Our satisfaction scores were flat. We were trying initiatives here, there and everywhere, but we weren’t seeing sustained improvement, until we found the Institute for Healthcare Excellence.”

AMANDA LAVOIE


“What I’m most proud about is the consistency of our performance. I feel a profound sense of pride for our team—our frontline staff, our quality leaders, our board—the entire organization. Improving is very hard work; maintaining improvement is even harder.”

Ronald Paulus, MD


“Our team has been transformed. This program is like no other. Truly a gift for our organization to gain the skills necessary to connect to our families.”
